capture

Product Support

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Are you an Automic customer and you are looking for a qualified Product Support?

Capture is offering this through our European Automic Support Center in German and English language. Our Support Engineers have 10+ years of deep Automic knowledge and are happy to support you! 

The aim of our Product Support offering is to keep the customer’s Automic software, maintained by Capture, up to date at all times and to secure fastest possible solutions in the event of faults or problems and, if necessary, with the help of the software’s respective manufacturer.

Capture provides the Product Support during service hours from Monday to Friday, 9:00 a.m. to 5:00 p.m. For Severity 1 cases beyond these service hours, a 24/7 offering is provided.

 

Are you interested in an extended Product Support offering?

Our Premium Support will provide a Technical Account Manager (TAM) that will work with your experts on following Automic topics.

Incident-status analysis

The TAM performs a regular incident-status analysis and provides summaries for decision-makers. He/she acts as a Single Point Of Contact and consultant for customers, directs communication between customers, consultants, partners and the product manufacturer.

Regular Ticket-check

These discussions provide customers with a practical overview of the processing status of their inquiries and ensure that priorities have been set correctly, and deadlines will be kept. Management of critical situations

Strategic planning

Supports you in planning upgrades and expanding the level of automation in your company.

Best-Practice Recommendations

As a “Premium-Support customer” you will receive recommendations on system optimization or the implementation of business workflows. Premium Support customers are supported directly by experienced Automic experts around the world.

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