capture

Services

Capture is offering a full range of Professional Services around the Broadcom Automic Automation Product Portfolio.

Regardless of whether you are in the evaluation phase, at the beginning of the implementation from Automic, need Training for your administrators or operation Team or you would like to migrate from existing 3rd party products to Automic, our Automation experts will be able to help you.

After moving into Production mode, we also offer Services to review your environment, giving the advice to optimize your Workflows and processes, or doing Version Upgrades of your Automic system.

We support you to automate a complex and diverse landscape of applications, platforms and technologies to deliver services in a competitive digital business environment.

Discovery & Decision

Everything you need to establish the right tools, services and processes fitting your needs:

  • Getting started
  • Evaluation
  • Product demo and POC
  • Scoping
  • Architecture
  • System sizing

Implementation

Configuring your system based on the industry best practices carried out with state-of-the-art expertise:

  • Installation
  • Configuration
  • Application integration
  • Standardization and best practices
  • Development

Education

Providing you with the knowledge and training opportunities for a well-prepared internal team:

  • Onsite training
  • Public training - Automic Academy
  • Individual workshops
  • Knowledge transfer

Migration

Bringing together all existing and future elements for the best configuration and optimized processes:

  • Migration from third-party solutions
  • Migration from self-developed solutions
  • Proven processes and migration tools

 

Product Support

The timely and precise answer to all your questions, assuring the functioning of your mission-critical tools:

  • Incident management
  • Technical account manager at your disposal
  • Premium support features
  • Optimization
  • Continuous monitor and optimization of your solutions to assure the best performance

Process review

  • Performance optimization
  • Health check
  • Version upgrades
  • Enhancements and pre-configured solutions
  • Operations
  • Continuous availability of supporting your organisation's operations.

Administrative services

  • Operations
  • Application support (available from 2021)

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